1. Service Overview
We provide information, consultation, and customer support for residential internet services offered by Verizon. We assist with:
- Internet plan selection
- New service activations
- General inquiries
- Customer support guidance
Actual service delivery, network infrastructure, and billing are handled by Verizon (Comcast).
2. Authorized Representation
We operate as an independent authorized retailer/reseller of Verizon services. While we facilitate customer engagement and support, the final service contract is between the customer and Verizon. We do not own or operate the Verizon network infrastructure.
3. Accuracy of Information
We strive to keep all service plans, pricing, promotions, and availability up to date. However, all offers are subject to change by Verizon and may vary by location. We do not guarantee the availability of all services in all areas.
4. Order Processing and Activations
When you sign up through us:
- We collect your basic contact information.
- We initiate the service request with Verizon.
- Verizon will handle credit checks, equipment shipping, billing setup, and service activation.
All service terms (billing cycles, cancellation policies, fees, etc.) will be governed by Verizon’s official service agreement, which you will receive directly from Verizon.
5. Customer Responsibilities
By signing up for services, you agree to:
- Provide accurate, complete, and updated information.
- Accept Verizon’s service terms, which will be presented during signup or installation.
- Pay any applicable charges directly to Verizon.
We are not responsible for missed payments, service issues, or contract disputes between you and Verizon.
6. Limitations of Liability
We are not liable for:
- Service interruptions, installation delays, or equipment malfunctions
- Pricing changes or promotional offer expirations
- Any direct or indirect damages resulting from the use or inability to use services provided by Verizon
All warranties and service obligations lie with Verizon under their respective service agreement.
7. Privacy Policy
We collect only the information necessary to assist with your service inquiry or order. This may include:
- Name, phone number, email, and address
- Requested service type
We do not share or sell your data to third parties. Your data is securely transmitted to Verizon for service setup and follow-up.
8. Modifications to Terms
We reserve the right to update or modify these terms at any time without prior notice. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about these Terms and Conditions or need help with a service request, please contact us:
Phone: (888) 558-1840